More people are seeing the amount of money-saving opportunities available in saving water. This often means switching business water providers to get the most out of your money and have a more pleasant, well-rounded experience.
To effectively compare business water suppliers, you need to be aware of a few details which will be explored in this guide.
Read on to identify what you need to be aware of and how you can decide on choosing the right business water suppliers.
Table of Contents
Understanding Business Water
To compare business water suppliers effectively, you must understand how they operate.
Water is prevalent in any business premises and is used in machinery, toilets, kitchens, drinking water, and more.
In 2017, England joined Scotland in making the business water industry fully regulated, meaning it’s an open playing field for everyone. You can freely choose whom you want to get your business water from so long as you cover the criteria. This means you can find the best plan to suit you, similarly to how you would with electricity and gas.
Business water suppliers source their water from wholesale and open their service to customers. The packages can range in benefits but ultimately should provide the essentials of supplying water, removing wastewater, and providing good quality customer service.
Whether you are comparing your current supplier to a new one or exploring multiple new candidates, you need to know what to compare to pick the best plan for your business.
Be Aware of Customer Care
Packages can seem very intriguing at first, but upon a closer look, you can often find cracks in their customer service. A quick look on Trustpilot at other reviews will reveal the average customer service rating, where you can see how other people have been treated.
Customer service in the business water industry is very important for the following reasons:
- You may require guidance on how to save more water effectively
- You may need to raise a question about a water bill
- You may need urgent help or repairs
Failure to receive a rapid response from your business water supplier’s customer service could result in damages or hefty bills.
If you want to avoid an unpleasant experience and long queues being passed from department to department, then put customer service at the top of your list.
Look For Service Offerings
Many packages set themselves above the bar by presenting unique service offerings to help aid your journey in business water.
Free water audits are a good one. A water audit is where your supplier will send out experts to analyse your premises from top to bottom, looking for any damages or ways of saving water – a very handy service to have, especially when looking to cut down costs.
If the supplier offers water audits, they have a repair service too. It’s worth checking the potential costs and ensuring they align with your expectations. Having a business water supplier that doubles as a repair service is extremely beneficial and flows nicely with water audits.
Some business water suppliers will even go above and beyond by implementing water usage monitoring systems and water-saving devices to help monitor and cut down on how much your business uses.
There are lots of service offerings to consider in different packages, so be sure to check which ones will be beneficial to you and your business.
Consider Pricing and Billing
Lower bills are often the most obvious aspect when comparing business water suppliers and for a good reason.
The price you pay will depend on various factors depending on where your business is located and how easy it is to access. There is a real opportunity for savings when choosing a water supplier.
Billing is another aspect. Affordable pricing might sound good, but you may consider a different provider if the billing process is complicated and confusing. When monitoring how much you use and how you can save, it’s vital to have a billing report that is clear and concise for you to understand.
Look for a provider to consolidate all your business sites within one contract and bill.
In Conclusion
These key aspects would help you consider your next business water supplier.
Many of these will directly impact your savings and customer experience, so it is worth choosing wisely.
Transitioning to a new supplier should be a smooth and easy process; consider this when choosing whom you go for.
